FAQ
Questions, answered directly.
For the people who run a business, and for the people who work in one.
Privacy
What exactly can my employer see?
Only team-level figures: the share of people who checked in, the average savings rate, and the share with a Safety Net, health cover and life cover, plus trends. Nothing is ever shown for a group smaller than five. Your employer can see that you were invited and joined (your name and email, for managing seats), but never your numbers, score, goals, tax plan, policies or documents.
Do you connect to my bank or ask for my PAN?
No. You enter your own numbers once a month. There is no bank linking, no account aggregator and no PAN.
Who at Neural Tax can see my data?
Our staff accounts manage organisations and sign-in support. There is no screen that shows a person's own finances. Any access to data for support happens only at your request and is recorded in the audit log.
Can I take my data with me or delete it?
Yes. From Settings you can download everything we hold about you as Excel, CSV or JSON, and import that file into a new account on its first check-in. You can also delete your account and all its data permanently. These are your rights under the DPDP Act, 2023.
What happens if I leave my employer?
Your account and history stay yours: every check-in, goal and document is kept, and your former employer stops counting you in their figures. To keep using the planner, start an individual plan from Plan and membership. Until then you can still sign in, download your data or join a new employer with their company code.
The product
What is the Freedom Number?
An estimate of the savings and investments that could cover your real living costs without employment income: a year of your usual spending (from your last six normal months) divided by 4%, a commonly used yearly withdrawal rate. It's shown at today's prices and reviewed every six months, so one unusual month can't swing it. It's a direction, not a deadline, and not a guarantee.
How is the wellness score calculated?
Seven parts add up to 100: Safety Net (15), health cover (10), life cover (10), this month's savings rate (20), your saving habit (15), progress to your Freedom Number (15) and month-on-month improvement (15). Each part is explained on your dashboard.
What if one month is unusual?
Mark it as a one-off month, for example a car down payment or a bonus. It's left out of your Freedom Number and Safety Net averages and doesn't break your streak.
Which tax rules does the planner use?
FY 2025-26 and Tax Year 2026-27 for resident individuals with salary income: both regimes, standard deduction, the 87A rebate with marginal relief, surcharge, cess, HRA, 80C, 80CCD, 80D, home-loan interest and more. Capital gains and business income aren't modelled. It's a planning tool, not a filing service.
What can I keep in the document vault?
Form 16, payslips, policies, rent receipts and other proofs, sorted by type and tax year. PDFs up to 4 MB. Photos (JPG, PNG or WebP) are resized automatically, so phone photos fit. Up to 200 documents and 50 MB per person. Files are encrypted before they're stored, and there are no links to share: only you, signed in, can open them.
Is this financial advice?
No. Neural Tax gives you planning tools, clear numbers and education so your decisions are better informed. It doesn't recommend specific products, and for complex situations we suggest a SEBI-registered adviser or a chartered accountant.
What is the Safety Net?
Six months of your usual spending, kept in cash or somewhere you can reach within days, for a job change, a medical bill or an urgent repair. It's sized from your last six normal months, and your dashboard shows how far along you are. Until it's full, extra cash goes there first: only cash beyond it counts toward your Freedom Number.
For employers
How long does it take to roll out?
Usually a day. We set up your organisation and seats, you invite your team by pasting their emails or uploading a spreadsheet, and each person gets a private link. People already on an individual plan can ask to join with your company code instead. There's nothing to integrate.
How do seats work?
You pay for a number of seats. Every joined employee and every open invite uses one. Expired or revoked invites free their seat. Admin accounts don't use seats.
What does it cost?
For organisations, ₹119 per employee per month billed yearly, or ₹149 billed quarterly, from 10 seats. For individuals, ₹199 per month. All plus GST. Diwali offer: ₹169 a month for an individual plan instead of ₹199, until 1 January at 1:12 am IST.
Didn't find your answer?
Send us a message and a person will reply within one working day.